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Av Rueda Medina 280, Bahía, 77409 Isla Mujeres, Q.R., México +998 227 2517 info@bahiatolok.com
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Política de cancelación / Cancellation policy

Política de cancelación (Español)

Condiciones generales

Antes de realizar su reservación y pago anticipado del servicio de hospedaje, le sugerimos tener en cuenta las siguientes políticas de cancelación:

  • Toda solicitud de cancelación debe ser informada por escrito vía correo electrónico y/o llamadas telefónicas.
  • No existe reembolso por salidas anticipadas.
  • Hotel BAHIA TOLOK se reserva el derecho de rechazar a cualquier cliente en cualquier momento si éste no cumple con el Reglamento Interno de Hospedaje.

Tarifa No Reembolsable

La reserva con una tarifa No Reembolsable se le aplica las siguientes condiciones:

  • El monto pagado como anticipo no es reembolsable.
  • No se permiten cambios en las fechas de su reserva.
  • En casos de desastres naturales, como huracanes que impidan el acceso a la isla, se ofrecerá un reembolso completo o la opción de posponer su reserva.

Tarifa reembolsable

La reserva con una tarifa Reembolsable se le aplica las siguientes condiciones:

  • Puedes cancelar tu reserva hasta 30 días antes de la fecha de llegada.
  • Se realizará un reembolso por el monto pagado, menos cualquier cargo por procesamiento.
  • Los cambios en las fechas de reserva están permitidos hasta 72 horas antes de la llegada, sujetos a disponibilidad. Se aplicará la tarifa vigente para la nueva fecha seleccionada.

Cancellation policy (English)

General conditions

  • Any cancellation request must be informed in writing via email and/or telephone calls.
  • There is no refund for early departures.
  • Hotel BAHIA TOLOK reserves the right to reject any client if they do not comply with the Internal Hosting Regulations.

Non-refundable rate

The reservation was made under a Non-Refundable rate has the following conditions:

  • The amount paid as a deposit is non-refundable.
  • No changes to the reservation dates are allowed.
  • In natural disasters, such as hurricanes, that prevent access to the island, you will be offered a full refund or the option to reschedule your reservation.

Refundable rate

The reservation was made under a Refundable rate, has the following conditions:

  • You can cancel your reservation up to 30 days before your arrival date.
  • A refund will be issued for the amount paid, minus any processing fees.
  • Changes to the reservation dates are allowed up to 72 hours before arrival, subject to availability. The current rate for the new selected date will apply.
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