Welcome to our Frequently Asked Questions section. Here, you’ll find answers to the most common inquiries about Bahia Tolok Boutique Hotel and your experience in Isla Mujeres. From details about our services and amenities to local recommendations and tips for making the most of your stay, we’ve gathered essential information to help you plan the perfect beachfront getaway at our boutique hotel.
Does Bahia Tolok Hotel have a beach?
Bahia Tolok is located right in front of Isla Mujeres’ bay, offering beautiful ocean views. While it’s not a swimming beach directly from the shore, we have a sandy area, hammocks, a saltwater pool, and a private dock to enjoy the surroundings. For swimming, we recommend visiting nearby beaches such as Playa Norte or Playa Centro, just 1.5 km away.
Is your private beach next to the property?
Our private beach area is located directly in front of the property. You can easily access the beach from the hotel. Enjoy stunning views and a relaxing atmosphere just steps away from your room! Some of our rooms even offer a sea view for you to enjoy.
How far is Bahia Tolok from downtown Isla Mujeres?
Bahia Tolok Hotel is approximately 1 km from downtown Isla Mujeres, which is about a 12-minute walk or just 5 minutes by golf cart or taxi.
What is the best way to get from the ferry?
The best way to get to Bahia Tolok from the ferry terminal is by taxi. It’s a convenient and direct option, especially if you’re carrying luggage. The ride usually takes around 10 minutes. Another option is to use local transportation services or rent a car if you prefer.
Can we store our luggage if we arrive before check-in?
Absolutely! If you arrive before check-in time and your room is ready, we’ll be happy to let you in early. Meanwhile, you can store your luggage at our reception and enjoy the island without any worries. We’re here to make your experience as comfortable and pleasant as possible!
Do you have parking available?
Yes, we have parking available right in front of the hotel in designated spots. 🚗 We recommend reserving it in advance, as space is limited. We look forward to your arrival!
Is breakfast included?
At Bahia Tolok, we do not offer breakfast included, but we are partnered with the restaurant Casa Los Sueños, where you can enjoy a delicious breakfast for just 180 MXN per person. This includes one menu item and a beverage of your choice (juice, milk, or coffee). Additionally, we have an à la carte restaurant at Bahia Tolok, where you can enjoy meals throughout the day. We recommend trying both options!
Is the boutique hotel’s pool freshwater or saltwater?
Bahia Tolok’s pool is saltwater, providing a unique and refreshing oceanfront experience. Saltwater pools also require fewer chemicals than conventional freshwater pools, offering a more natural and skin-friendly environment.
What are the pool hours?
The pool at Bahia Tolok is available for our guests from 7:00 a.m. to 9:00 p.m. Enjoy a refreshing swim and relaxation throughout the day during these hours.
Can I dock my boat in front of the hotel?
Yes, Bahia Tolok has a dock for boats. However, there is an additional cost to use it. Feel free to contact us for more details about rates and availability!
Do you have baby cribs available?
Yes, Bahia Tolok has two baby cribs available. Just reserve one in advance to ensure it’s ready for your stay. If you have any other questions or need more information, feel free to contact us. We’re here to help!
Is Bahia Tolok pet-friendly?
Bahia Tolok is not pet-friendly. While we love animals, for the comfort and tranquility of our guests, we do not allow pets on our premises.
Is the front desk open 24 hours?
At Bahia Tolok, the front desk is available from 7:00 a.m. to 11:00 p.m. After 11:00 p.m., a security guard will be at the hotel to assist guests arriving late and ensure they have access to the hotel.
Is there laundry service near the hotel or at the hotel?
Bahia Tolok does not have laundry service on-site. However, there are several laundromats and laundry services nearby for your convenience. Our reception can assist with recommendations or even arrange a laundry service that will pick up your clothes directly from the hotel. Feel free to ask at reception for more details!
Are there stores near Bahia Tolok?
Yes, there are several stores near Bahia Tolok. Right at the entrance of the hotel, you’ll find a pharmacy with basic items for your stay. The island is full of small supermarkets, and just 1 km from the hotel are the only large supermarket, Chedraui, and Dunosusa, where you can buy everything you need during your visit.
Are there bars nearby?
Yes, there are several bars near Bahia Tolok. You can check out local favorites like Soggy Peso and Bahía del Rey, which are just 100 to 300 meters away. Additionally, Avenida Centro offers multiple options and is only 1 km from the hotel. Don’t hesitate to ask our staff for personalized recommendations on the best places to enjoy a drink in the area!
Can I pay in installments with a credit card at Bahia Tolok?
Bahia Tolok does not offer interest-free installment plans directly, but we recommend checking with your bank, as they may provide financing options for your credit card.
What is the checkout time?
The checkout time at Bahia Tolok is 12:00 p.m. If you need more time, please let us know in advance, and we’ll do our best to accommodate your request, subject to availability.
In summary, if you have any questions before booking your stay at Bahia Tolok, our Isla Mujeres Boutique Hotel Frequently Asked Questions page is designed to provide all the information you need. From details about services, nearby activities, and hotel amenities, you’ll find clear answers to ensure a worry-free experience at our charming beachfront boutique hotel.
Don’t forget, if you have any additional questions, you can message us on WhatsApp. We look forward to welcoming you to Bahia Tolok!
